The JOURNAL OF APPLIED INFORMATICS IN MANAGEMENT (RIAM - Revista de Informatică Aplicată în Management) promotes and supports new methods, techniques and tools in the field of economic informatics, especially applications for organizational management, enterprise resources, e-commerce, customer relationship management, computer networks, software design and development, and virtual business. Interdisciplinary contributions are also appreciated, regarding the impact of informatics in other economic, social and technical fields, through specific studies and research methods. The journal is published annually.
The RIAM Journal publishes the results of research carried out by students, master's students, teaching staff and researchers from the School of Computer Science for Business Management, based on research carried out at an individual or institutional level. The editors' desire is to guide and support, through the review process, the first steps in research of master's students and younger colleagues, thus promoting freedom of expression, but also an objective evaluation of the articles presented.
The editors also propose to publish, as a result of the activities related to the academic programs and research centers of the School of Computer Science for Business Management, studies and presentations of new methods, techniques and IT tools, including here also results of research contracts carried out within the faculty.
In this sense, we would like to thank for the collaboration the traditional partners of the School of Computer Science for Business Management, who supported the authors through the resources made available to them, both representatives of the business environment and representatives of the research centers of the Romanian-American University (https://www.rau.ro/centre-cercetare).
The editors would like to thank all the participating authors and are grateful for their effort. We also invite master's students from other study programs as well as colleagues from other faculties and universities to join us in this endeavor of knowledge and recognition in the field of scientific research.
We also especially thank our fellow professors in the disciplines of the master's study programs of the School of Computer Science for Business Management for the effort made in coordinating the scientific works published in this volume.
Editors of the Journal of Applied Informatics in Management (RIAM)
Assoc. Prof. Alexandru Tăbușcă, PhD.
Assoc. Prof. Daniela Alexandra Crișan, PhD.
Journal printed at the Romanian-American University Printing House
ISSN - 2068 – 0082